Incident response

Resolve incidents faster

Turn your incident response playbook into an always-on room that hosts your monitoring, CI, and communication tools for faster real-time decision-making across response teams and on-calls.

Incident response

Switchboard helps Engineering, DevOps, and SRE teams:

  • Collaborate in real-time across tools on video calls, or async
  • Unify incident response plans, apps, and dashboards into one space
  • Prep for retrospectives with AI
  • Create visual runbook templates

Use any tool, including:


Faster incident response times

Save time by centralizing alerts, dashboards, and communications. Resolve problems live on calls instead of with static screen shares.


Smoother on-call rotations

Hand off a digital command center to the next in line with all the context they need to get up to speed in one place.


Visual, repeatable runbooks

Organize rooms exactly how you want to diagnose, resolve, and templatize for any incident or to train your team.

Tools you already trust

Any web-based tools work natively in Switchboard’s browser apps—with all your web interactions encrypted in flight, and all data stored in our app encrypted at rest.

Hook up your alerting and incident response tools like PagerDuty and Slack using the Switchboard API to create new rooms from your template when an incident occurs. Learn more.

All the tools you already use work with Switchboard

How to set up your incident response room

  1. Open the tools you need for monitoring, logging, responding to, and resolving incidents in real time in our browser apps. You can also upload any relevant PDFs, docs, Wikis or Confluence pages with protocols and runbooks.
  2. Jump on an interactive video call on the fly during an incident. Use the notepad and open questions app to track anything that comes up. You can also leave comments directly in context, or chat live.
  3. Use AI during the retrospective. Host a postmortem in your room and make any adjustments to the apps and protocols directly in the room template so everything is set up for next time. Use AI to get quick summaries and suggestions.
  4. Record in-room videos for future training. New teammates can learn how to use your incident response room directly in it. 

Step into your virtual command center with:

  • Video and voice calls
  • Browsers for any web app
  • Notepads, stickies, and open question apps to track everything
  • Room recordings
  • Screen sharing and presentation mode
  • AI summaries, and idea generation
  • Live chat and comment threads
  • Voting app for favorite ideas, designs, etc.

Flag, investigate, decide, fix

When you’re resolving a critical incident, every minute counts. That’s why engineering teams come together to find a fix in Switchboard.


Flag, investigate, decide, fix

When you’re resolving a critical incident, every minute counts. That’s why engineering teams come together to find a fix in Switchboard.

Incident response resources


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Frequently Asked Questions (FAQs)

What is an incident response room?

Incident response is an established protocol, process, and rubric of how an engineering, devops, SRE, or on-call team comes together to address and prioritize urgent issues with the business, product, or customers. Examples include a webpage going down, data loss, missed SLA, security breach, unhappy customers, or a P0 bug. An incident response room in Switchboard is where your process, tools, and requirements can all come together to save time, prevent team and information fragmentation across meetings and tools, and give you access to all this from a single, secure space.

What are the benefits of creating an incident response room in Switchboard?

You likely already have an incident response protocol or playbook that document steps for your team to follow in a data breach, cyber attack, or on-call issues, but Switchboard is the perfect tool to transform these static docs into a virtual command center where your team can resolve issues together in real-time—whether you’re in-office, hybrid, or remote. By hosting all the apps, tools, and communications on Switchboard’s expandable canvas, you’ll have everything you need at your fingertips for better decision-making in a moment where every minute counts and your team is under pressure. 

What applications can I use in Switchboard?

Any tool that you can use in your browser works in Switchboard’s browser app—from incident monitoring, alerting, issue tracking, CI, communication, development tools, and beyond. Incident response teams can also add monitoring reports, screenshare native IDEs, web analytics, customer reports, etc. 

How do browsers work in Switchboard?

Any room member can log into a web service from Switchboard’s browser app. This member can keep any page open and visible to room members, give shared control (even during video calls), or pause access when they are not in the room. In that case, other members can open their own view associated with their account. Occasionally you might be logged out of your apps and asked to log in again, just like on a web browser. 

Who has access to the room?

You can set different access levels for your Switchboard workspace and its rooms. Invite your engineers and on-calls as full members to your workspace so they can access any public rooms, and be invited to private rooms (which are not visible unless they are a member of that room). Invite contractors or other external partners as limited workspace members to give them visibility and access to only the rooms you invite them to. Other stakeholders can have limited access to a room during incident response calls to keep them up to date (but they’ll only have access when someone else is in the room to let them in).

Will the data update automatically?

Data inside dashboards, consoles, or any web tool update by refreshing the page or when you join the room—just like if you were viewing that report in your web browser. In the room, everyone can see this data on video calls in real time or asynchronously via video recordings, notes, and threads.


Get on the same page.
In the same space.

Bring everyone and everything together into a
dynamic, digital work canvas.