Bug Bounty and Vulnerability Disclosure Policy

Brand promise

Switchboard Visual Technologies, Inc., a leading vendor of remote collaboration software, is committed to ensuring the safety and security of our customers. Toward this end, Switchboard is now formalizing our policy for accepting vulnerability reports in our products.  We hope to foster an open partnership with the security community, and we recognize that the work the community does is important in continuing to ensure safety and security for all of our customers.  We have developed this policy to both reflect our corporate values and to uphold our legal responsibility to good-faith security researchers that are providing us with their expertise.

Initial program and scope

Initial scope

Switchboard’s Vulnerability Disclosure Program initially covers the following products:


While Switchboard may develop a number of other products, we ask that all security researchers submit vulnerability reports only for the stated product list.  We intend to increase our scope as we build capacity and experience with this process.

Researchers who submit a vulnerability report to us will be given full credit on our website once  the submission has been accepted and validated by our product security team.  Switchboard may choose to provide a reward at Switchboard’s sole discretion based on the severity of the bug and the quality of the report.

We Will Not Take Legal Action If…

Legal Posture

Switchboard will not engage in legal action against individuals who submit vulnerability reports  through our Vulnerability Reporting Process.  We openly accept reports for the currently listed  Switchboard products. We agree not to pursue legal action against individuals who:


  • Engage in testing of systems/research without harming Switchboard or its customers.
  • Engage in vulnerability testing within the scope of our vulnerability disclosure program  and avoid testing against non-production assets or environments
  • Test on products without affecting customers, or receive permission/consent from  customers before engaging in vulnerability testing against their devices/software, etc.
  • Adhere to the laws of their location and the location of Switchboard.  For example, violating laws that would only result in a claim by Switchboard (and not a criminal claim) may be acceptable as Switchboard is authorizing the activity (reverse engineering or circumventing protective measures) to improve its system.
  • Refrain from disclosing vulnerability details to the public before a mutually agreed-upon  timeframe expires.

Communication Mechanisms and Process

How to Submit a Vulnerability

To submit a vulnerability report to Switchboard’s Product Security Team, please send an email to report@switchboard.app.

Nonbinding Submission Preferences and Prioritizations

Preference, Prioritization, and Acceptance Criteria

We will use the following criteria to prioritize and triage submissions.

What we would like to see from you:


  • Well-written reports in English will have a higher chance of resolution.
  • Reports that include proof-of-concept code equip us to better triage.
  • Reports that include only crash dumps or other automated tool output may receive  lower priority.
  • Reports that include products not on the initial scope list may receive lower priority.
  • Please include how you found the bug, the impact, and any potential remediation.
  • Please include any plans or intentions for public disclosure.

What you can expect from us:


  • A timely response to your email (within 2 business days).
  • After triage, we will send an expected timeline, and commit to being as transparent as  possible about the remediation timeline as well as on issues or challenges that may extend it.
  • An open dialog to discuss issues.
  • Notification when the vulnerability analysis has completed each stage of our review.
  • Credit after the vulnerability has been validated and fixed.
  • Depending on the severity of the bug and the quality of the report, an additional reward.


If we are unable to resolve communication issues or other problems, Switchboard may bring in a  neutral third party (such as CERT/CC, ICS-CERT, or the relevant regulator) to assist in  determining how best to handle the vulnerability.

Versioning

This document Version 1.0 was created 2022-02-04.  We periodically update or renew this policy according to relevant compliance policies.  Any updates will be noted below in the version notes.

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